Terms of service
TERMS OF SERVICE
Effective Date: September 8, 2026
Welcome to Urban Threads. These Terms of Service (“Terms”) govern your access to and use of the Urban Threads online store, including browsing our collections, reviewing product information, placing orders, submitting payments, and communicating with us regarding purchases.
Throughout these Terms, “Urban Threads,” “we,” “us,” and “our” refer to Urban Threads. “You,” “your,” “customer,” and “user” refer to any person who visits, purchases from, or otherwise interacts with our online store.
By using our website or submitting an order, you agree to these Terms together with the policies and product-specific information that apply to your transaction.
1. ABOUT URBAN THREADS
Urban Threads operates an online retail store that may offer apparel, fashion accessories, wearable products, lifestyle merchandise, seasonal collections, gifts, and related consumer goods.
Our styles, colors, sizes, collections, and available merchandise may change as our store evolves.
2. POLICIES INCORPORATED INTO THESE TERMS
These Terms should be read together with our:
Privacy Policy;
Shipping Policy;
Return & Refund Policy;
Promotional conditions;
Product-specific care instructions; and
Any additional terms clearly disclosed before purchase.
Where a product or promotion carries additional conditions, those conditions supplement these Terms.
3. CUSTOMER ELIGIBILITY
You must have the legal capacity required under applicable law to enter into a purchase transaction.
If you have not reached the applicable age of majority, purchases should be completed only with appropriate authorization or involvement from a parent or legal guardian where required.
4. PERMITTED USE OF OUR STORE
Urban Threads may be used for lawful shopping, product research, order management, and related customer-service purposes.
You must not use our store to engage in fraud, unauthorized transactions, unlawful activity, malicious interference, attempts to compromise website security, or conduct that infringes another person's rights.
5. APPAREL AND FASHION MERCHANDISE
Urban Threads may offer different clothing categories, cuts, silhouettes, fabrics, finishes, sizes, patterns, colors, and accessories.
Customers should review the specific details for each product because sizing, construction, materials, and fit may differ between products or collections.
6. PRODUCT DESCRIPTIONS
We make reasonable efforts to provide useful and accurate product information.
Listings may include:
Materials or fabric composition;
Size information;
Measurements;
Available colors or patterns;
Style details;
Product photographs;
Care instructions;
Included components; and
Other relevant specifications.
Some product information may be provided by manufacturers or suppliers.
7. SIZE SELECTION
Customers are responsible for selecting the size they consider most appropriate based on the information available.
Sizing conventions may differ among manufacturers, styles, fabrics, and product categories.
A numerical size or label such as small, medium, or large does not guarantee identical measurements across all products.
8. SIZE CHARTS
Where a size chart is available, customers should review it before placing an order.
Measurements may be approximate and minor production tolerances may occur.
For better comparison, customers may wish to compare listed measurements with a similar garment they already own.
9. GARMENT FIT
Fit can vary based on:
Body proportions;
Garment construction;
Fabric stretch;
Cut;
Intended silhouette; and
Personal preference.
Descriptions such as oversized, fitted, relaxed, cropped, slim, or loose are general style references and may fit individuals differently.
10. FABRIC CHARACTERISTICS
Different textiles may naturally behave differently during wear and care.
Certain fabrics may stretch, soften, crease, fade, pill, shrink slightly, or otherwise change through ordinary use.
Such characteristics do not automatically indicate defective merchandise.
11. COLOR REPRESENTATION
We make reasonable efforts to display merchandise colors accurately.
Actual colors may vary slightly because of:
Lighting;
Photography;
Screen calibration;
Device settings;
Fabric texture;
Dye lots; or
Manufacturing variations.
Exact digital-to-physical color matching cannot be guaranteed.
12. PATTERN, WASH, AND FINISH VARIATION
Products featuring prints, washes, distressed finishes, embroidery, tie-dye effects, patterns, or similar treatments may differ slightly between individual units.
Pattern placement or wash intensity may vary and can be part of the intended design.
13. PRODUCT PHOTOGRAPHY
Product photographs may contain jewelry, bags, shoes, furniture, styling pieces, or other accessories used for visual presentation.
Only merchandise expressly identified in the applicable product listing is included in the purchase.
14. MATERIAL AND CONSTRUCTION DETAILS
Customers should review available information about seams, closures, fasteners, straps, linings, pockets, stretch, or other construction details when these features are important to their purchase decision.
15. CARE INSTRUCTIONS
Customers should follow applicable washing, drying, cleaning, ironing, and storage instructions.
Depending on the product, care may require:
Machine washing at specified temperatures;
Hand washing;
Air drying;
Dry cleaning;
Low-temperature ironing; or
Other specialized treatment.
16. IMPROPER GARMENT CARE
Excessive heat, harsh chemicals, improper washing, incorrect drying, bleach, unsuitable ironing, or other care inconsistent with applicable instructions may damage merchandise.
Damage resulting from materially improper care may not constitute a defect, subject to applicable consumer rights.
17. NORMAL WEAR
Ordinary use may cause some garments or accessories to show gradual wear.
Depending on the material, normal wear may include:
Fading;
Creasing;
Minor pilling;
Softening;
Stretching; or
Surface wear.
Normal deterioration through use is not necessarily a manufacturing defect.
18. ACCESSORIES
Fashion accessories should be used according to their intended purpose.
Customers should review applicable dimensions, materials, closures, adjustment ranges, and care instructions before purchasing.
19. PRODUCT AVAILABILITY
All merchandise is offered subject to availability.
Adding an item to a shopping cart does not permanently reserve it.
Products, sizes, colors, or other variants may become unavailable before fulfillment.
If paid merchandise cannot be supplied, any amount owed will be refunded.
20. LIMITED COLLECTIONS
Certain drops, collections, colors, styles, or seasonal products may be offered only for a limited period or while supplies last.
Urban Threads does not guarantee that sold-out or discontinued products will be restocked.
21. PURCHASE LIMITS
We may establish reasonable quantity limits for products, promotions, customers, households, accounts, or individual transactions.
Orders exceeding applicable limits may be adjusted or canceled.
Any amount owed for canceled paid merchandise will be refunded.
22. PRICING
Prices may change for future transactions.
The price properly displayed during checkout when an order is submitted will generally apply to that transaction, subject to correction of genuine errors where permitted by applicable law.
23. TAXES AND FINAL ORDER TOTAL
The final amount presented during checkout may include:
Merchandise charges;
Applicable sales taxes;
Shipping charges;
Promotional discounts; and
Other amounts disclosed before payment.
Customers should review the complete total before submitting the transaction.
24. PROMOTIONAL OFFERS
Urban Threads may periodically offer sales, promotional codes, bundles, introductory offers, or other discounts.
Promotions may have conditions concerning:
Eligible products;
Minimum spending;
Expiration dates;
Redemption limits;
Customer eligibility; and
Combination with other offers.
Expired, altered, duplicated, fraudulent, or unauthorized promotional use may be rejected.
25. PRICING AND LISTING ERRORS
Despite reasonable efforts, errors may occasionally occur involving:
Prices;
Product descriptions;
Size information;
Inventory;
Product photographs;
Promotional information; or
Other specifications.
Urban Threads may correct genuine errors when identified.
26. MATERIAL ERRORS AFFECTING AN ORDER
If a material error is identified before fulfillment, we may contact the customer with corrected information or cancel the affected merchandise where appropriate.
Any amount owed for canceled paid merchandise will be refunded.
27. PLACING AN ORDER
Completing checkout constitutes your request to purchase the merchandise identified in the order.
An automated order confirmation generally acknowledges that our system received your request.
It does not necessarily constitute final acceptance or guarantee fulfillment.
28. ORDER REVIEW
Before fulfillment, Urban Threads may reasonably review:
Product availability;
Size or variant availability;
Payment authorization;
Billing details;
Delivery information;
Purchase quantities; and
Transaction security.
Additional information may be requested where reasonably necessary.
29. ORDER ACCEPTANCE OR REFUSAL
Urban Threads may accept, decline, hold, or cancel an order for legitimate reasons.
Examples may include:
Product unavailability;
Failed payment authorization;
Material pricing or listing errors;
Incomplete transaction information;
Reasonable fraud concerns;
Unauthorized payment activity;
Delivery restrictions; or
Applicable legal requirements.
Any amount owed for canceled paid merchandise will be refunded.
30. CUSTOMER INFORMATION
Customers are responsible for providing complete and accurate information during checkout.
Please verify:
Full name;
Email address;
Telephone number where requested;
Billing information;
Shipping address; and
Payment details.
If you identify an error, contact Urban Threads promptly.
Changes cannot be guaranteed after fulfillment begins.
31. PAYMENT METHODS
Available payment methods will be presented during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge.
Independent payment processors and financial institutions may process payments on our behalf.
32. TRANSACTION SECURITY
Urban Threads may use reasonable procedures intended to detect potentially fraudulent or unauthorized transactions.
Orders presenting legitimate security concerns may be delayed for verification.
Customers must not knowingly use unauthorized payment information, provide materially false billing information, impersonate another purchaser, or attempt to bypass security controls.
33. SHIPPING
Order processing and shipment are governed by our separate Shipping Policy.
Customers should review that policy for information concerning applicable:
Processing periods;
Shipping methods;
Shipping charges;
Estimated delivery periods; and
Geographic delivery limitations.
34. DELIVERY ESTIMATES
Delivery dates and transit periods are estimates unless expressly identified as guaranteed.
Carrier operations, weather, holidays, transportation disruptions, seasonal demand, address issues, or other circumstances outside our reasonable control may affect delivery.
35. SHIPPING ADDRESS RESPONSIBILITY
Customers must provide a complete and accurate delivery address.
If you identify an address error after ordering, contact Urban Threads promptly.
We may attempt to correct eligible information before shipment, but changes cannot be guaranteed after fulfillment or carrier processing begins.
36. MULTIPLE SHIPMENTS
Orders containing multiple products may occasionally arrive in separate shipments.
Different packages may have separate tracking details and delivery dates.
Receipt of one package does not necessarily indicate that the full order has been delivered.
37. ORDER MODIFICATIONS
Customers may request changes before fulfillment has progressed too far.
Depending on processing status, we may be unable to change:
Product;
Size;
Color;
Quantity;
Shipping details; or
Other transaction information.
A requested modification becomes effective only when confirmed by Urban Threads.
38. CANCELLATION REQUESTS
Customers may request cancellation while fulfillment can reasonably be stopped.
A cancellation request does not guarantee cancellation.
After merchandise has shipped, available options will generally be determined under our Return & Refund Policy.
39. RETURNS AND EXCHANGES
Our separate Return & Refund Policy governs eligibility and procedures for returns and exchanges.
Applicable conditions may concern:
Return deadlines;
Merchandise condition;
Tags;
Packaging;
Included accessories;
Proof of purchase; and
Product-specific exclusions.
Nothing in these Terms limits mandatory consumer rights that cannot lawfully be waived.
40. CONDITION OF RETURNED APPAREL
To the extent permitted by applicable law, return eligibility may be affected when merchandise has been materially:
Worn beyond reasonable inspection;
Washed;
Altered;
Stained;
Damaged;
Missing original tags;
Exposed to strong odors; or
Otherwise changed after delivery.
Customers should review our Return & Refund Policy before substantially wearing merchandise they may wish to return.
41. TRY-ON CONDITION
Where returns are otherwise permitted, customers should take reasonable care when trying on apparel.
Makeup, deodorant, perfume, stains, pet hair, damage, or other material changes may affect return eligibility where permitted by applicable law.
42. HYGIENE-SENSITIVE FASHION PRODUCTS
Certain personal-use or wearable products may carry additional return restrictions for hygiene reasons.
Where applicable, those restrictions will be described in our Return & Refund Policy or on the relevant product page and will apply only to the extent permitted by law.
43. REFUND PROCESSING
Approved refunds will be handled according to our Return & Refund Policy.
Where appropriate, refunds will generally be submitted through the original payment method.
Banks, card issuers, and other payment providers may require additional time to make refunded funds available.
44. DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE
Customers should inspect merchandise reasonably promptly after delivery.
If a product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact Urban Threads.
We may reasonably request:
Your order number;
A description of the issue;
Photographs of the merchandise;
Photographs of tags or labels where relevant; and
Photographs of the packaging.
Available remedies will be determined according to our policies and applicable law.
45. PRODUCT SAFETY
Customers should follow applicable warnings, instructions, care information, and usage limitations.
Use should be discontinued if a wearable item, accessory, fastener, or other product becomes materially damaged or unsafe.
Nothing in these Terms limits mandatory product-safety protections.
46. PRODUCT RECALLS
If merchandise sold through Urban Threads becomes subject to an applicable recall or material safety notice, customers should follow instructions issued by the responsible manufacturer, supplier, or regulatory authority.
Where appropriate, Urban Threads may take reasonable steps to communicate relevant information to affected customers.
47. CUSTOMER ACCOUNTS
If account functionality is available, customers are responsible for maintaining reasonable security over login credentials.
Please contact us if you suspect unauthorized account access.
We may temporarily restrict account functionality where reasonably necessary to investigate suspicious activity or protect store security.
48. PRIVACY
Our Privacy Policy explains how personal information associated with customers and visitors may be collected, used, retained, disclosed, and protected.
Please review that policy together with these Terms.
49. INTELLECTUAL PROPERTY
Our website may contain photographs, graphics, product descriptions, written materials, logos, trademarks, illustrations, designs, layouts, branding, and other protected content.
Such materials may belong to Urban Threads or applicable licensors, designers, manufacturers, suppliers, or other rights holders.
Accessing our store does not transfer ownership of these materials.
50. USE OF STORE CONTENT
Customers may view Urban Threads content for ordinary personal shopping and informational purposes.
Unless separately authorized or permitted by applicable law, protected materials may not be commercially copied, reproduced, modified, republished, distributed, licensed, sold, or otherwise exploited.
The Urban Threads name and branding must not be used in a manner that falsely suggests sponsorship, authorization, affiliation, or endorsement.
51. REVIEWS AND CUSTOMER FEEDBACK
Where available, customers may submit reviews, ratings, photographs, comments, suggestions, or other feedback.
Submissions should reflect genuine experiences and must not knowingly contain unlawful, fraudulent, infringing, malicious, threatening, defamatory, or privacy-violating material.
We may moderate or remove submissions where reasonably appropriate.
52. CUSTOMER-CREATED CONTENT
You should submit only material that you have the legal right to provide.
For content intentionally submitted for public display, you grant Urban Threads a non-exclusive permission to reproduce, display, format, and use that content in connection with operating and promoting our store, subject to applicable law and our Privacy Policy.
You retain ownership rights you otherwise possess in your original content.
53. THIRD-PARTY PROVIDERS
Urban Threads may rely on independent providers for services including:
Website technology;
Payment processing;
Analytics;
Communications;
Order fulfillment; and
Shipping.
Such providers may maintain separate terms and privacy practices.
To the extent permitted by applicable law, Urban Threads is not responsible for independent third-party conduct outside our reasonable control.
54. EXTERNAL LINKS
Our website may contain links to external websites or services.
Providing a link does not necessarily indicate that Urban Threads owns, controls, sponsors, endorses, or guarantees the external service.
Customers should independently review applicable third-party terms and privacy practices.
55. PROHIBITED CONDUCT
You must not use Urban Threads to:
Engage in fraudulent or unlawful transactions;
Submit unauthorized payment information;
Attempt unauthorized access to systems or accounts;
Circumvent security protections;
Introduce malware, viruses, or harmful code;
Intentionally interfere with website operation;
Unlawfully collect personal information;
Infringe intellectual property or privacy rights;
Submit materially deceptive transaction information; or
Assist another person in prohibited conduct.
Material violations may result in access restrictions.
56. WEBSITE AVAILABILITY
Urban Threads makes reasonable efforts to maintain reliable online store functionality.
Maintenance, cybersecurity measures, technical failures, software updates, network interruptions, or third-party outages may temporarily affect availability.
Continuous or error-free operation is not guaranteed.
57. CHANGES TO PRODUCTS AND SERVICES
Urban Threads may introduce, modify, replace, suspend, or discontinue merchandise, collections, website features, or other services.
Changes to future offerings do not eliminate obligations relating to completed transactions or mandatory consumer rights.
58. WARRANTIES AND CONSUMER PROTECTIONS
To the maximum extent permitted by applicable law, our website and digital services are provided on an “as available” basis.
Merchandise may also carry separate manufacturer or supplier warranties where applicable.
Nothing in these Terms excludes statutory warranties, consumer guarantees, or other protections that cannot legally be excluded.
59. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Urban Threads will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or services where such liability may lawfully be excluded or limited.
Any limitation applies only to the extent permitted by applicable law.
Nothing in these Terms restricts liabilities, statutory rights, consumer protections, or remedies that cannot legally be restricted.
60. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify Urban Threads against reasonable third-party claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material breach of these Terms, or infringement of another person's legal rights.
This provision does not require you to assume responsibility that applicable law requires Urban Threads to bear.
61. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
62. RESTRICTION OR TERMINATION OF ACCESS
You may stop using Urban Threads at any time.
We may restrict or suspend access where reasonably necessary because of fraud, unlawful conduct, serious security concerns, substantial misuse, or material violation of these Terms.
Provisions intended by their nature to survive termination remain effective to the extent permitted by applicable law.
63. RELATED STORE POLICIES
These Terms should be read together with our:
Privacy Policy
Shipping Policy
Return & Refund Policy
These policies supplement the Terms and provide additional conditions concerning their respective subjects.
64. ENTIRE AGREEMENT
These Terms together with applicable policies incorporated by reference constitute the agreement governing use of the Urban Threads online store and purchases made through it.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce that provision in the future.
65. GOVERNING LAW
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of California.
Nothing in these Terms is intended to waive, reduce, restrict, or eliminate mandatory consumer protections, statutory rights, or remedies available under applicable law.
66. CHANGES TO THESE TERMS
Urban Threads may revise these Terms periodically to reflect changes in merchandise, business operations, technology, website functionality, store policies, or applicable legal requirements.
The current version may be published through our online store with an updated effective date.
Where applicable law requires additional notice or consent regarding a material amendment, we will comply with those requirements.
67. CONTACT URBAN THREADS
For questions regarding these Terms of Service, your order, merchandise, or use of the Urban Threads online store, please contact us:
Shop Name: Urban Threads
Address: 359 San Jose Ave, Apt. A, San Jose, CA 95125, United States
Phone: +1 773-407-8495
Email: MedinaThreads1998@madisonurbanthread.net